Customer Support support@tooltrader.co.za

Detailed description of goods and/or services
ToolTrader is a business in the Tool and Machinery industry.

Customer Privacy policy
ToolTrader shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded here. http://www.polity.org.za/attachment.php?aa_id=3569. 


Payment options accepted
Payment may be made via Visa, MasterCard or instant EFT via Payfast.


Card acquiring and security
Card transactions will be acquired for ToolTrader via Payfast (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. Payfast uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.payfats.co.za to view their security certificate and security policy.

Customer details separate from card details
Customer details will be stored by ToolTrader separately from card details which are entered by the client on Payfast’s secure site. For more detail on Payfast refer to www.payfast.co.za. 
Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

Responsibility
ToolTrader takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

Country of domicile
This website is governed by the laws of South Africa and ToolTrader chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature:
Elgin Road,
Kempton Park
Gauteng
Variation
ToolTrader may, in its sole discretion, change this agreement or any part thereof at any time without notice.
Company information
This website is run by TOOLCENTRIC (PTY) LTD based in South Africa trading as ToolTrader and with registration number 2021/412004/07 

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